Frequently Asked Questions (FAQ's)

What is Genie Authentication?

We specialise in verifying the authenticity of luxury and designer items to protect you from counterfeits and fraud.

Why should I choose Genie Authentication?

Because we’re fast, accurate, and trusted by individuals and businesses globally!

How does it work?

You submit images of your item, our authenticators perform a comprehensive assessment and then provide you with a certificate of authenticity detailing the outcome. Simple, fast, and reliable.

What types of items do you authenticate?

We authenticate a wide range of luxury goods including clothing, handbags, sneakers, accessories and more!

How much does authentication cost?

Pricing depends on the service chosen. Click here to view our services and pricing!

How long do authentications take?

All authentications are completed within 24 hours. We also offer express options for faster turnaround if you need results urgently.

How do I know if my item qualifies for authentication?

If your item is a luxury or designer product, chances are we can help! If we’re unable to authenticate your item, we’ll notify you of this and issue you a full refund.

Do I need to ship my item to you?

Our service is entirely online. Simply upload clear, high-quality photos of your item and our experts handle the rest!

What photos should I upload for the fastest possible authentication?

To ensure the quickest turnaround, please upload as many clear, close-up, and high-resolution images as possible. Below are the recommended shots by item type:

Clothing: Include images of the front and back of the item, all visible labels (with text legible), hardware and zipper engravings (including underside), additional packaging, order confirmation, any third-party certification, and any other details that might assist.

Footwear: Include images of the front and back of the item, both interior and exterior sides, the outsole, insole, all visible labels (with text legible), hardware and zipper engravings (including underside), serial number, box, box label, additional packaging, order confirmation, any third-party certification, and any other details that might assist.

Bags: Include images of the front and back of the item, brand logo, all visible labels (with text legible), hardware and zipper engravings (including underside), serial number, additional packaging, order confirmation, any third-party certification, and any other details that might assist.

Accessories: Include images of the front and back of the item, all visible labels (with text legible), hardware and zipper engravings (including underside), serial number, additional packaging, order confirmation, any third-party certification, and any other details that might assist.

Eyewear: Submit images of the full item, brand logo, lens logo, inside codes on the left and right arms, hardware engravings, serial number, screws (both front and back), the case, additional packaging, order confirmation, third-party certification, and any other details that might assist.

Please note that these are general guidelines. Your item may not have every feature listed. Submitting as many relevant and clear images as possible will help speed up your authentication. If important images are missing or the quality of the images is insufficient, we may contact you for more, which could delay the process.

Do you offer a certificate of authenticity?

Yes! We provide official certificates of authenticity for authenticated items to add confidence, value, and serve as trusted evidence in disputes or resale situations.

How does a Genie certificate help if my item is counterfeit?

If your item is deemed counterfeit, Genie’s certificate of authenticity acts as independent third-party proof. You can use it to request a full refund from the seller or support a claim with the marketplace or payment provider. In most cases, this certificate alone is enough to help you recover your money and avoid losing out on a counterfeit product.

How does a Genie certificate help if my item is authentic?

If your item is deemed authentic, Genie’s certificate of authenticity acts as independent third-party proof, giving you confidence and validating the item to others. It helps you sell faster and often at a higher price by reassuring buyers. Additionally, it protects you from false claims or disputes after the sale by serving as evidence of authenticity.

Can I share my certificate with buyers or third parties?

Yes! Certificates are designed to be shared and include verifiable features to confirm authenticity.

Can someone forge or fake your certificate?

Our certificates use security features like QR code verification and unique reference numbers that link directly to a securely stored record in our websites database.

Can I verify a certificate someone else shows me?

Yes! Use the QR code or search the unique certificate reference on our website to confirm it matches our official records. If the details differ in any way from our stored copy, the certificate is fraudulent.

What qualifies your experts to authenticate luxury items?

Our team includes industry experts with multiple years experience in distinguishing authentic luxury products from counterfeits.

What makes your authenticators reliable?

Our authenticators combine expert knowledge and a genuine passion for luxury goods with detailed inspection techniques honed over years of practice in the authentication field.

How do I know that my item won’t be judged unfairly?

Our experts operate independently and impartially, with no vested interest in the item’s authenticity status. We don’t benefit from your item being fake or real, we just report the facts after a comprehensive unbiased assessment.

Can I authenticate items bought from online marketplaces?

Yes! We authenticate items regardless of where they were purchased, including online marketplaces, to ensure you know what you have.

Can I authenticate items I purchased a long time ago?

Yes! We authenticate items regardless of their age, including vintage and pre-owned luxury goods.

Do you offer authentication for gifts or inherited items?

Yes! We help verify the authenticity of items regardless of how you acquired them.

Can I authenticate items with no serial numbers?

Yes! Many luxury items can be authenticated through other brand-specific markers even without serial numbers.

Can I authenticate items without original packaging?

Yes! Although packaging can provide useful indicators, our primary focus is on examining the item’s details and craftsmanship to determine authenticity.

Can I authenticate items with worn or faded labels?

Yes! Our experts rely on multiple brand-specific markers and craftsmanship details to verify authenticity even when labels are worn or faded.

How do you spot authentic vs counterfeit items?

Each item is evaluated against brand-specific criteria, including but not limited to the item's style, materials, stitching, logo placement, hardware, engravings, serial numbers, date codes, wash labels, amongst many other details. Our comprehensive assessment also includes comparative analysis referencing known authentic and counterfeit examples to ensure precision and consistency.

When we determine an item as authentic, it has met all brand-specific criteria and shows no signs of inconsistency from our comprehensive assessment. In contrast, if an item is determined as counterfeit, it presents inconsistencies or deviations from the brand’s established standards and the defining characteristics of the specific model or style.

Do you use AI in your authentications?

No. AI can’t adapt to constantly evolving counterfeits and items it hasn’t seen before. Our authenticators stay ahead with real-time knowledge, not static databases. We catch what algorithms miss, because in luxury, details matter.

How do you keep authentication accurate?

We continuously monitor industry trends and analyse new samples to stay informed about the latest luxury releases and emerging counterfeit techniques. This ongoing research ensures that every authentication is conducted with the most up-to-date knowledge and adheres to the highest standards of accuracy.

Do you ever make mistakes?

While we strive for perfection, it is important to acknowledge that the authentication process is not infallible. The presence of counterfeit goods in the market poses challenges, and human error, although rare, can occur.

Can I request a re-review if I disagree with the outcome?

Yes! If you believe something was missed, you can request a manual re-review free of charge.

What happens if you can’t verify my item?

If we're unable to verify the authenticity of your item, we’ll notify you of this and issue you a full refund.