Frequently Asked Questions (FAQ's)
What is Genie Authentication?
Genie Authentication conducts evidence-based assessments of luxury and designer items, providing expert opinions to help protect you from counterfeits and fraud.
Why should I choose Genie Authentication?
Because we’re fast, affordable, and our assessments are trusted by individuals and businesses globally!
How does it work?
You submit images of your item, our authenticators perform a comprehensive assessment and then provide you with a certificate of authenticity detailing our assessment's outcome.
What types of items do you authenticate?
We authenticate a wide range of luxury goods including clothing, handbags, sneakers, accessories and more! Please note that we do not authenticate watches.
How much does authentication cost?
Pricing depends on the service chosen. Click here to view our services and pricing!
How long do authentications take?
We aim to complete all authentications as quickly as possible. While our turnaround times are estimates and not guaranteed, most submissions are completed within the selected timeframe, provided sufficient photos are supplied. Express options are also available, which prioritise your authentication request for faster results.
How do I know if my item qualifies for authentication?
If your item is a luxury or designer product, chances are we can perform an assessment on it! If we’re unable to provide an assessment outcome for your item, we’ll notify you of this and issue you a full refund.
Are Genie Authentication's outcomes 100% accurate?
While our assessments are conducted by highly experienced experts using evidence-based methods, detailed comparison with verified references, and brand-specific production standards, they represent our professional opinion and should not be considered definitive proof of authenticity. We aim for the highest accuracy and transparency, but no authentication process can provide a definitive guarantee.
Do I need to ship my item to you?
Our service is entirely online. Simply upload clear, high-quality photos of your item and our experts handle the rest!
What photos should I upload for the fastest possible authentication?
To ensure the quickest turnaround, please upload as many clear, close-up, and high-resolution images as possible. Below are the recommended shots by item type:
Clothing: Include images of the front and back of the item, all visible labels (with text legible), hardware and zipper engravings (including underside), additional packaging, order confirmation, any third-party certification, and any other details that might assist.
Footwear: Include images of the front and back of the item, both interior and exterior sides, the outsole, insole, all visible labels (with text legible), hardware and zipper engravings (including underside), serial number, box, box label, additional packaging, order confirmation, any third-party certification, and any other details that might assist.
Bags: Include images of the front and back of the item, brand logo, all visible labels (with text legible), hardware and zipper engravings (including underside), serial number, additional packaging, order confirmation, any third-party certification, and any other details that might assist.
Accessories: Include images of the front and back of the item, all visible labels (with text legible), hardware and zipper engravings (including underside), serial number, additional packaging, order confirmation, any third-party certification, and any other details that might assist.
Eyewear: Submit images of the full item, brand logo, lens logo, inside codes on the left and right arms, hardware engravings, serial number, screws (both front and back), the case, additional packaging, order confirmation, third-party certification, and any other details that might assist.
Please note that these are general guidelines. Your item may not have every feature listed. Submitting as many relevant and clear images as possible will help speed up your authentication assessment. If important images are missing or the quality of the images is insufficient, we may contact you for more, which could delay the process.
Do you offer a certificate of authenticity?
Yes! We provide certificates of authenticity for assessed items as supportive documentation that can help strengthen confidence, value, or dispute cases, without guaranteeing outcomes.
How does a Genie certificate help if my item is counterfeit?
If your item is assessed as counterfeit, Genie’s certificate of authenticity acts as independent third-party evidence. You can use it to pursue a refund from the seller or to support a claim with the platform or payment provider. In many situations, this documentation significantly improves the likelihood of a successful resolution.
How does a Genie certificate help if my item is authentic?
If your item is assessed as authentic, Genie’s certificate of authenticity provides independent third-party documentation that helps reinforce confidence for both you and prospective buyers. This can assist in facilitating a smoother sale and may support a stronger price. It also offers helpful documentation in the event of any post-sale questions or disputes.
Can I share my certificate with buyers or third parties?
Yes! Certificates are designed for easy sharing and include verification features that help others confirm their authenticity.
Can someone forge or fake your certificate?
Each certificate incorporates security features, including QR code verification and a unique reference number, providing direct access to a securely stored record in our website’s database.
Can I verify a certificate someone else shows me?
Yes! You can verify any certificate by scanning the QR code or searching the unique reference number on our website. If the information doesn’t match our official records, or if the QR code takes you anywhere other than our website,
the certificate may be fake, forged, or altered.
What qualifies your experts to authenticate luxury items?
Our authentication team consists of industry specialists with extensive experience in verifying luxury goods. Their expertise comes from years of hands-on work with both authentic items and known counterfeits, combined with an evidence-based approach that carefully compares each item against verified references, brand and model specifications, and established production standards.
What makes your authenticators reliable?
Our authenticators bring expertise, experience, and a passion for luxury goods, using evidence-based methods and verified references to deliver reliable assessments every time.
How do I know that my item won’t be judged unfairly?
Our experts operate independently and impartially, with no stake in your item’s authenticity. We don’t benefit from whether an item is genuine or counterfeit; we simply provide a thorough, unbiased assessment based on evidence and careful comparison to verified references.
Can I authenticate items bought from online marketplaces?
Yes! We can assess items purchased from any source, including online marketplaces, providing an expert evaluation of their authenticity.
Can I authenticate items I purchased a long time ago?
Yes! We can assess items of any age, including vintage and pre-owned luxury goods, providing an expert evaluation of their authenticity.
Do you offer authentication for gifts or inherited items?
Yes! We can provide an expert assessment for items you received as gifts or inherited, providing an expert evaluation of their authenticity.
Can I authenticate items with no serial numbers?
Yes! Many luxury items can be evaluated for authenticity using brand-specific markers and features, even if they don’t have serial numbers.
Can I authenticate items without original packaging?
Yes! While original packaging can offer helpful clues, our experts focus on examining the item’s details and craftsmanship to provide an informed assessment of authenticity.
Can I authenticate items with worn or faded labels?
Yes! Even if labels are worn or faded, our experts can evaluate an item’s authenticity by examining multiple brand-specific markers and craftsmanship details.
How do you determine authentic vs counterfeit items?
Each item is carefully evaluated against brand-specific criteria, including style, materials, stitching, logo placement, hardware, engravings, serial numbers, date codes, wash labels, and many other details. Our assessment also involves comparative analysis using verified authentic and known counterfeit examples to ensure accuracy and consistency.
When an item is assessed as authentic, it meets all applicable brand-specific criteria and shows no notable inconsistencies based on our evaluation. Conversely, if an item is assessed as counterfeit, it exhibits deviations from the brand’s established standards or the defining characteristics of that specific model or style.
Do you use AI in your authentications?
We don’t rely on AI for authentication. Our authenticators use real-time knowledge, hands-on experience, and careful attention to detail to catch inconsistencies that automated systems might miss, because in luxury goods, the details truly matter.
How do you keep authentication accurate?
We maintain accuracy through a rigorous, research-driven process. Every item is assessed against verified authentic reference pieces and known counterfeit styles, alongside detailed evaluation of brand-specific markers, materials, and production details. Additionally, our team continuously monitors industry trends, analyses new authentic and counterfeit samples, and reviews past assessments to learn from any errors. This ongoing research ensures our experts remain up to date with the latest luxury releases and evolving counterfeit techniques, so every authentication meets the highest standards of precision and reliability.
Do you ever make mistakes?
While we strive for the highest accuracy, it is important to recognise that authentication is a complex process and not infallible. The luxury market continually evolves, with counterfeiters producing increasingly sophisticated fakes that can closely mimic genuine items. Additionally, every item is unique, and subtle variations in production or wear can make assessments challenging. Although our experts are highly trained and follow evidence-based procedures, human error can occur. To minimise mistakes, we continuously update our knowledge, review past assessments, and refine our authentication methods.
Can I request a re-review if I disagree with the outcome?
Yes! If you disagree with our assessment or have evidence suggesting a different conclusion, you can submit it and request a free manual re-review. Our experts will carefully reconsider the item in light of the new information.
What if you’re unable to form an expert opinion on my item?
If we are unable to provide an informed opinion on your item based on our assessment, we will notify you and issue a full refund. This approach ensures that any outcomes we provide are based solely on evidence and careful evaluation.